Transformative Hoarder Cleaning Service for The City of Edinburgh Council

Perfect Clean is committed to supporting The City of Edinburgh Council and its residents by providing essential cleaning solutions that significantly improve the living conditions and well-being of vulnerable adults.
Perfect Clean is committed to supporting The City of Edinburgh Council and its residents by providing essential cleaning solutions that significantly improve the living conditions and well-being of vulnerable adults.

Client name

The City of Edinburgh Council

Service

Cleaning Services

Overview

Perfect Clean is committed to supporting The City of Edinburgh Council and its residents by providing essential cleaning solutions that significantly improve the living conditions and well-being of vulnerable adults. Our collaboration with the Council enables us to undertake critical house cleaning tasks throughout Edinburgh. This case study highlights a particularly challenging hoarder clean project, where our dedicated team efficiently cleared a property. Through this effort, we demonstrated our commitment to restoring safety, cleanliness, and dignity to the lives of those affected, further emphasising our role in enhancing community well-being.

The Challenge: A Hoarder’s Home

We were faced with an extreme hoarding situation under our contract with The City of Edinburgh Council. The property in question had accumulated an excessive amount of clutter, amounting to 3 tons of waste, leading to hazardous and unsanitary conditions that significantly increased health risks. Beyond the physical dangers, the resident faced mental health challenges that drove them to hoard, making it exceptionally difficult for them to let go of possessions. This scenario required a sensitive and respectful approach to decluttering and cleaning. Our team was tasked with navigating through densely packed rooms filled with hazardous clutter, focusing on the delicate balance of thoroughly transforming the space into a habitable environment while ensuring the emotional and psychological well-being of the resident was compassionately supported. It was crucial to address both the visible dangers and the underlying emotional distress, ensuring safe living conditions and helping the resident move towards a healthier lifestyle.

Our Approach

Our approach to this extreme hoarding case was shaped by a commitment to blend professional cleaning service with deep compassion and understanding. Our team of four, each a member of the Protecting Vulnerable Groups (PVG) scheme had a clear mission: to navigate the delicate balance between efficient clean-up and respectful engagement with the resident, whose mental health challenges had led to their hoarding behaviour.

Thoughtful Clean-Up with Emotional Insight

  • Strategic Assessment: Our initial steps involved a thorough assessment that considered not just the extent of the clutter but also the emotional ties the resident had with their possessions. This careful planning ensured our clean-up efforts were as respectful and non-invasive as possible, aiming to ease the emotional burden on the resident.
  • Comprehensive Cleaning and Waste Removal: The removal of 3 tons of waste was executed with precision and care, reflecting our technical expertise while being mindful of the resident’s emotional challenges. Our approach was to clear the clutter while honouring the significance of what was being let go, helping to facilitate a necessary but respectful parting with belongings.
  • Deep Cleaning for Renewal: Following the decluttering, our deep cleaning process was not only about sanitation but also symbolised a fresh start. This stage was crucial in transforming the home into a safe, clean, and inviting space, contributing to the resident’s sense of well-being and hope.
  • Mindful Decluttering and Organisation: Our decluttering efforts were conducted with an understanding of the resident’s perspective, involving them in the process wherever feasible. This collaborative approach helped ensure the final living space was not only physically manageable but also emotionally comfortable for the resident.
  • Empathetic and Respectful Interaction: Throughout the project, our team practiced patience and empathy, recognising the courage it takes to confront hoarding issues. We aimed to provide a supportive atmosphere, helping to eliminate the stress and anxiety often associated with changes to one’s living conditions.
 

Outcome

The transformation of the hoarded property into a clean, safe, and welcoming home. By removing 3 tons of waste and thoroughly cleaning the space, we not only restored the property to a habitable state but also significantly enhanced the resident’s quality of life. This operation exemplifies our commitment to going beyond mere cleanliness, impacting lives positively and creating environments where vulnerable individuals can thrive.

Conclusion

Through our dedicated work with The City of Edinburgh Council, undertaking up to 165 critical cleans annually, we demonstrate our genuine commitment to not just cleanliness but to the well-being of Edinburgh’s vulnerable adults. Our approach goes beyond just cleaning; it’s about providing a service that respects the dignity and challenges of those we help. This dedication to safety, compassion, and high-quality service is what makes us a trusted partner in the community.

We’re proud to contribute positively to our community, helping to create better living conditions for those in need. It’s a responsibility we take seriously, working closely with our partners to make a real difference. For us, it’s not about being the preferred choice; it’s about being there when we’re needed, ready to help with sensitivity and expertise.

If you or someone you know could benefit from our expertise, we’re here not just to clean, but to care, offering support and a pathway to a better living environment.

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